1. Our Business Policy
The Vendor offers products for sale on www.roberto.fashion and its e-commerce business services are available exclusively to its adult end users, i.e. "consumers".
“Consumer” means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a "consumer", please do not buy any products on www.roberto.fashion
The Vendor reserves the right not to accept purchase order proposals received from users who are not "consumers", and any other order proposal that does not comply with its business policy, such as order proposals for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the Vendor will inform the user that the order proposal has not been accepted.
The order proposals transmitted to the Vendor and the returns made by the users must also match with normal consumer needs. The Vendor monitors the number of order proposals and returns.
These General Terms and Conditions of Sale exclusively regulate the transmission by the users of www.roberto.fashion and acceptance by the Vendor of order proposals relating to products on www.roberto.fashion
The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are shown on www.roberto.fashion via links, banners or other hypertext connections.
2. How to execute a sale contract with the Vendor
To execute a contract of sale for one or more products on www.roberto.fashion, you must fill out the online purchase order proposal form and send it electronically to the Vendor, following the relevant instructions. When you purchase one or more products offered by a Partner on www.roberto.fashion, you enter into a sale contract directly with the Partner, whom you can contact using the contact information provided in the pop-up that opens when you click on the Partner name given on each product page.
Before proceeding to purchase your products, we ask that you carefully read the General Terms and Conditions of Sale and the RETURN POLICY, print a copy using the print option and keep it safe for your own personal use. Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor's information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. If relevant to the purchase, you will also be informed of whether you will have to bear the cost of returning the products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and also remind you that you can use the European Commission's platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
On the confirmation page of the receipt of the order proposal, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of the main characteristics of each product indicated in the order proposal, the price (including all applicable fees and taxes), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
Your order proposal is an irrevocable offer to buy the products. Before submitting the order proposal form, you will therefore be asked to identify and correct any possible input errors.
Upon submission of an order proposal form, we will email you a message confirming receipt of your order proposal. This email is an acknowledgement that the Vendor has received your order proposal, and does not confirm acceptance of it.
The contract shall be deemed concluded when the Vendor accepts your order proposal. The Vendor will send you a second email confirming the acceptance of the order proposal and the dispatch of the products. This email will include a copy of these General Terms and Conditions of Sale and a summary of the Return Policy.
The order proposal form sent to the Vendor will be filed in our database for the time required to process it and as stated by law. You may access your order proposal form in the My Orders section.
English is the language used for finalising the contract with the Vendor.
The Vendor may not accept order proposals that do not provide sufficient guarantees of solvency, are incomplete or incorrect, or if the products are no longer available.
In this event, the Vendor shall inform you via email that the contract has not been executed and that the Vendor has not accepted your purchase order proposal, specifying the reasons thereof. If the products displayed on www.roberto.fashion are no longer available or for sale at the time your order proposal is received or fulfilled, then the Vendor shall inform you of the unavailability of the products you wish to purchase within thirty (30) days from the day after you submitted your order proposal to the Vendor. If you have already paid for the products, the Vendor will refund the amount paid without undue delay and the contract between the parties will be deemed terminated.
The Vendor reserves the right not to accept order proposals in the cases outlined in sub-section 1.3.
By submitting an order proposal form, you unconditionally accept and undertake to observe the provisions of the General Terms and Conditions of Sale of the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order proposal form for the purchase of products on www.roberto.fashion.
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order proposal form. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to .............., or to other banks which provide remote electronic payment services, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on www.roberto.fashion to the police. The price for the purchase of products and the costs for their shipping and delivery as indicated on the order proposal form will be charged to your account at the moment in which the purchased products are shipped.
4. Shipping and delivery
For information about product shipping and delivery procedures of products sold by Roberto Store, please visit the Customer Care area. Please read this section carefully. The specific Shipping and Delivery methods for products sold by Partners are provided within each product page.
The information provided therein is an integral part of these General Terms and Conditions of Sale and, consequently, it shall be assumed that you have fully read and accepted them when you submit your order proposal.
5. Customer Care
If you have any questions, please contact our Customer Care. For more information, please visit the Customer Care area.
6. Return Policy
Please click here for the details of our Return Policy, which is part of these General Terms and Conditions of Sale.
7. Refund times and procedures
Regardless of the payment method used, the full or partial refund will be processed by the Vendor as quickly as possible and, in any case, within fourteen (14) days of the date the Vendor was notified of your decision to withdraw, once full compliance with the return procedures and the returned products have both been verified.
The Vendor will refund you using the same payment method you used for purchasing the returned products, unless you have expressly agreed with the Vendor on a different payment method and under the condition that you will not be subject to any additional charge as a consequence of the refund. If the recipient of the products indicated in the order proposal form is different from the individual who made the payment for such products, and if the right to withdraw from the sale contract is then exercised, the refund will be made by the Vendor to the individual who made the payment.
The credit's value date will be the same as the original debit. You will not, therefore, suffer any losses in terms of bank interest.