FAQ
Frequently asked questions from our customers.
Find answers to the questions preventing the order or return.
Shipping and Returns
1. How can I place an order?
Very easy! Simply select the desired product, color, and size, then add it to your cart. Follow the steps to enter your details and complete the order. You will receive an email confirmation immediately after successfully placing your order. Don't hesitate to contact us if needed +359892030004
2. What are the delivery options?
We deliver to any location in Bulgaria – to an Econt, Sameday, Express One, or Pigeon Express office or parcel locker, or to an address.
Standard delivery: 2–5 business days.
Delivery cost in Bulgaria: to an office or parcel locker €3, to an address €4.
Free delivery: For orders over €100, delivery in Bulgaria is free!
Delivery within the EU: to an office or parcel locker €5, to an address €8, free for orders over €200.
Delivery to the rest of the world: to an office or parcel locker €12, to an address €18, free for orders over €200.
3. Can I try the product upon delivery?
Yes! We offer an option to inspect and test upon delivery with Econt. You can try the item before paying.
4. What payment methods do you offer?
- Cash on delivery (payment upon receipt) – for orders in Bulgaria. Cash on delivery may not be available outside Bulgaria; in that case, choose card payment.
- Credit/debit card (Visa, MasterCard)
- Payment via Paysera
All payments are secure and protected.
Do not hesitate to contact us.
5. Can I exchange or return a product?
Of course! You can return or exchange a product within 14 days of receiving it.
The product must be in its original condition, with all labels intact and no signs of use.
For more information, see the Return Policy.
6. When will I receive my money back?
Once we receive and inspect the returned product, we will refund the amount within 5 business days using the same payment method as the original purchase.
Find a solution for your products
Product Information
1. How do we use a promo code?
Enter your promo code in the "Promo code" field at checkout. The discount will be automatically applied to the final total.
2. How do I find out which size to choose?
On every product page, you will find a size chart and recommendations for choosing. If you have any additional questions, our team will help you; write to us at shop@roberto.bg.
3. What products does Roberto's Fashion offer?
We offer a selection of high-quality women's and men's clothing, produced in a number of countries around the world and created with attention to detail, as well as our special collection created in Tuscany – from everyday looks to special occasions.
4. Do you have physical stores?
Yes! You can find us at the following addresses:
📍 Velingrad - 115 Soedinenie Blvd.
📍 Velingrad - 210 Soedinenie Blvd.
📍 Velingrad - 1A Yundolska St.
Check the addresses and opening hours in the Stores section.
,,Fashion is not just about clothes. Fashion is an attitude, a way of life.“
Anna Wintour - Vogue
Programme Corporatif
Le programme corporatif de Roberto Fashion est conçu pour les entreprises qui apprécient le style, la qualité et la présence professionnelle. Grâce au programme, votre équipe accède à une sélection de modèles premium pour femmes et hommes en séries limitées, adaptés au travail, aux événements d'affaires et aux engagements de représentation.
Les participants au programme bénéficient de conditions personnalisées, d'une réduction permanente, d'un service prioritaire et de la possibilité de choisir des vêtements formels et quotidiens dans nos boutiques et notre catalogue en ligne.
Pour plus d'informations et pour vous inscrire, n'hésitez pas à nous contacter. Nous serons heureux de vous proposer une solution adaptée aux besoins de votre entreprise.