FAQ

Frequently asked questions from our customers.

Find answers to the questions preventing the order or return.

Shipping and Returns

1. How can I place an order?

Very easy! Simply select the desired product, color, and size, then add it to your cart. Follow the steps to enter your details and complete the order. You will receive an email confirmation immediately after successfully placing your order. Don't hesitate to contact us if needed +359892030004

2. What are the delivery options?

We deliver to any location in Bulgaria – to an Econt, Sameday, Express One, or Pigeon Express office or parcel locker, or to an address.

Standard delivery: 2–5 business days.

Delivery cost in Bulgaria: to an office or parcel locker €3, to an address €4.

Free delivery: For orders over €100, delivery in Bulgaria is free!

Delivery within the EU: to an office or parcel locker €5, to an address €8, free for orders over €200.

Delivery to the rest of the world: to an office or parcel locker €12, to an address €18, free for orders over €200.

3. Can I try the product upon delivery?

Yes! We offer an option to inspect and test upon delivery with Econt. You can try the item before paying.

4. What payment methods do you offer?

  • Cash on delivery (payment upon receipt) – for orders in Bulgaria. Cash on delivery may not be available outside Bulgaria; in that case, choose card payment.
  • Credit/debit card (Visa, MasterCard)
  • Payment via Paysera
    All payments are secure and protected.

Do not hesitate to contact us.

5. Can I exchange or return a product?

Of course! You can return or exchange a product within 14 days of receiving it.

The product must be in its original condition, with all labels intact and no signs of use.

For more information, see the Return Policy.

6. When will I receive my money back?

Once we receive and inspect the returned product, we will refund the amount within 5 business days using the same payment method as the original purchase.

Find a solution for your products

Product Information

1. How do we use a promo code?

Enter your promo code in the "Promo code" field at checkout. The discount will be automatically applied to the final total.

2. How do I find out which size to choose?

On every product page, you will find a size chart and recommendations for choosing. If you have any additional questions, our team will help you; write to us at shop@roberto.bg.

3. What products does Roberto's Fashion offer?

We offer a selection of high-quality women's and men's clothing, produced in a number of countries around the world and created with attention to detail, as well as our special collection created in Tuscany – from everyday looks to special occasions.

4. Do you have physical stores?

Yes! You can find us at the following addresses:

📍 Velingrad - 115 Soedinenie Blvd.

📍 Velingrad - 210 Soedinenie Blvd.

📍 Velingrad - 1A Yundolska St.

Check the addresses and opening hours in the Stores section.

,,Fashion is not just about clothes. Fashion is an attitude, a way of life.“

Anna Wintour - Vogue

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O programa corporativo da Roberto Fashion foi criado para empresas que valorizam estilo, qualidade e presença profissional. Por meio do programa, sua equipe ganha acesso a uma seleção de modelos premium femininos e masculinos em séries limitadas adequados para trabalho, eventos empresariais e compromissos representativos.

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Os participantes do programa desfrutam de condições personalizadas, desconto permanente, atendimento prioritário e a oportunidade de escolher roupas formais e casual de nossas lojas de boutique e catálogo online.

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Para mais informações e registro, entre em contato conosco com prazer proporcionaremos uma solução adequada às necessidades da sua empresa.

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