Roberto Fashion Store has been in the heart of Velingrad since 1999 - at 115 Sadyedinenie Blvd. For customers from the neighboring towns of Rakitovo, Sarnitsa, Batak, and Peshtera, the store has long been the most convenient place for quality men's and women's fashion: genuine fabrics, elegant silhouettes, and timeless style. This page briefly explains how to order online, how long delivery takes to each of the four towns, and how to collect your purchase in person - with a fitting and on-site alterations.
Why customers from Rakitovo, Sarnitsa, Batak, and Peshtera choose Roberto
Roberto is home to quiet luxury in Velingrad - a curated selection of clothing, shoes, and accessories for women and men who value quality, fabric, and silhouette over the noise of seasonal trends. In our boutiques, you will find men's and women's coats, jackets and vests, suits and sets, knitwear, dresses, as well as women's shoes and bags.
We work with carefully selected manufacturers from Italy, Portugal, Turkey, and China, and our knitwear is made from Italian merino wool, GOTS-certified organic cotton, and European linen. That is why every purchase is a long-term investment, not a seasonal impulse. The full catalog is available in the collection of all products.
Rakitovo - the closest town to us
Rakitovo is the closest town to Velingrad among the four - about ten kilometers to the east, or around fifteen minutes by car. This makes it the ideal option for customers who want both a quick online order and the opportunity to try items on in person.
Delivery to Rakitovo follows our standard procedure for Bulgaria - within 2–5 business days by courier. You can choose delivery with Econt to an office or parcel locker for €3, or to an address for €4. If you prefer to see the item before purchasing, the most practical option is to reserve it online and collect it in person from the store in Velingrad - it is convenient to combine your visit with a fitting of several models in the boutique.
Sarnitsa - delivery to the mountain town
Sarnitsa is located south of Velingrad, high in the Rhodope Mountains, about forty kilometers away. The road is scenic, but it is driven more slowly during the winter months, so for this area we recommend options that do not require unnecessary driving.
Orders to Sarnitsa arrive within 2–5 business days - with Econt to an office or parcel locker for €3, or to an address for €4, and if Econt does not serve your address, we ship with Express One. If you prefer to collect in person, reserve the desired models and collect them from 115 Sadyedinenie Blvd. in Velingrad.
Batak - fashion just a short drive from the reservoir
Batak is about thirty kilometers east of Velingrad. Customers from the town and the villages around the reservoir often choose a combination of an online order and personal collection, as this gives them certainty about the size.
Delivery to Batak is within 2–5 business days. In addition to courier options - Econt to an office or parcel locker for €3 and to an address for €4 - you can also choose to collect in person from our store in Velingrad. For items you wish to try on, book an appointment with us in advance - this way we will set aside time and help you with outfit combinations.
Peshtera - a large town, the same fast service
Peshtera is about thirty-five kilometers from Velingrad and is the largest settlement of the four. A larger town means better courier coverage and more frequent routes, so delivery is usually particularly fast.
The same national standard applies here - 2–5 business days, delivery with Econt to an office or parcel locker for €3, to an address for €4, and free delivery for orders over €100. All shipments are tracked, and you can see the estimated delivery date when finalizing your order.
Delivery and payment - what to expect
The same clear rules apply to all four towns:
- delivery time in Bulgaria: 2–5 business days;
- delivery with Econt to an office or parcel locker for €3;
- delivery to an address for €4;
- free delivery for orders over €100;
- tracking for every shipment;
- secure payment with Visa, Mastercard, Apple Pay, and Google Pay, and cash on delivery with Econt.
When ordering to a less populated area, choose the nearest Econt office or parcel locker - if Econt does not cover your area, we ship with Express One, and you can always also choose home delivery.
Fitting, sizes, and made-to-measure tailoring
One of the great advantages of being close to Velingrad is the opportunity to try items on. If you are torn between two sizes, order both and return the one that does not fit, or write to us - we will help you with our size chart. For women with larger sizes, we have a special Plus Size boutique at 210 Sadyedinenie Blvd.
For customers who want clothing made exactly for them, we offer made-to-measure suits, shirts, and costumes with a choice of fabric, lining, and buttons. Production takes 1–3 weeks, and you can choose how to receive it: delivery or personal collection with a final fitting check.
Returns and exchanges within 14 days
Every online customer from Rakitovo, Sarnitsa, Batak, or Peshtera has 14 days after receipt to request a return. The item must be unworn, unused, with tags, and in its original packaging. Contact us at shop@roberto.bg, and we will send you a return label and instructions. The amount will be refunded using the original payment method within 10 business days. Gift vouchers are not returnable.
Addresses, opening hours, and contacts
If you decide to visit us on your way to Velingrad, here is the useful information:
- Roberto Fashion - 115 Sadyedinenie Blvd., Velingrad;
- Roberto Plus Sizes - 210 Sadyedinenie Blvd., Velingrad;
- Limited Editions by Roberto - 1A Yundola St., Velingrad;
- opening hours: Monday–Saturday 10:00–18:00, Sunday 10:00–16:00;
- email: shop@roberto.bg;
- phone numbers: +359 892 030 004 and +359 890 115 455;
- returns: Velingrad, 115 Sadyedinenie Blvd., 4600, Bulgaria.
Whether you are from Rakitovo, Sarnitsa, Batak, or Peshtera, you can count on the same fast delivery and the same personal attention. Browse the new collection online or visit us in person - we will help you choose something you will enjoy wearing for a long time.